Factory letter

[hihaven]

Hello , I bought my first Sterlingworth and was interested learning more about it. I sent a $65.00 check to the savage arms historical address on August 18 . So far I have not heard from them yet nor have they cashed my check, I was wondering if anybody thought this is normal for them ? Thanks Jeff

[fox-admin]

The service from Savage has been very spotty based on posts from others. Craig

[Sporrns]

I sent a request for a letter along with my check for $65 on 25 October; we'll see what happens. It would be helpful for other members who have requested letters to post their response times from Savage to get a handle on the process turn-around time. Thanks, Kevin.

[Fin2Feather]

$65 now for what will probably be canned catalog Sterlingworth specs? Wow!

[eightbore]

I would be interested in hearing from someone who has received a Savage letter on a Sterlingworth that is interesting, like one sold to Buckingham and Carrington in Memphis. How about a Sterly ordered by the famous writer who used to reside in Cuba? What was his name again? Are we even close to procuring the Fox records from Savage?

[UncleKP]

Regarding the factory letter from Savage - I requested one back in mid-September, 2019, and I just received the letter this past week.
So, patience is necessary. They also sent back my check, so I'm waiting to see if they deposited it electronically, or just returned it.

[Sporrns]

I posted this over on the PGCA site for someone inquiring whether or not it was worth it for a Sterlingworth - I'm repeating it here in full to give a timeline and perspective regarding the process.

"I sent Savage a check on 25 OCT 2019 for a letter on an HE Fox. I waited until after Jan. 15 of the new year and began a series of phone calls asking where my letter was and why my check had not been cashed.

When you call the only live human being you can talk to is the receptionist, a friendly but obviously harried lady who immediately transfers you to the historical department's voice mail tree. I called at least 5 different times; left detailed voice mail messages each time, and requested a call back for an update. I was polite and detailed in my requests, but no one ever responded to me.

The 6th time I called (Thursday 5 MAR) I left a voice mail stating that I was ready to stop payment on my check unless someone contacted me regarding my repeated requests. The very next afternoon I received a voice mail message stating that, "the information you requested will go out in today's mail. Funny how that works!"

The simple situation is that there currently is no full time Savage historian ala Roe Clark or John Callahan, and letter requests are "bundled" and randomly handed off to various workers who complete them under "Other duties as assigned."

As of today, 14 MAR 2020, I still have received no letter and my check has still not been cashed. Reality Bites!!

UPDATE: Lo and behold the letter arrived in Saturday's mail 3/14/2020! Letter on nice ivory paper with color image at the masthead of the Savage factory c. 1900. The letter listed grade, gauge, barrel lengths & chokes, LOP and DAH. Also documented as shipped from the Utica NY factory Feb. 3, 1932 to Farwell, Ozmun, Kirk Company of St. Paul, Mn. No other details but a lot more than what is listed on the factory card."

Also interesting that they returned my check as well; I'm thinking its e-transaction vs. a simple "mea culpa." Kev8h

[vaturkey]

Good stuff Kevin. In the other days we called this "Other duties as assigned", but normally no actually told you, that you had been assigned those duties. You normally found out you had been assigned those duties after someone who was PO'd called you on the phone and told you it was your fault because that's what someone else told them.

[hihaven]

No letter for me yet. I sent payment August 2019