OT – L. L. Bean Customer Service

[jolly bill]

Definitely off topic but thought I would share some good feelings with a recent visit to our local L. L. Bean store.

I have a pair of L. L. Bean Maine Hunting Shoes (Boots). Those are the ones they seem to be famous for: rubber bottoms with leather tops and lace up style closure with the metal speed hooks. I have had these boots for just about 40 years. I had the rubber bottoms replaced by L. L. Bean about 20 years ago for $23.00. After a whole bunch more miles on them, they will again be needing new bottoms.

Talked with a very nice gal in the L. L. Bean shoe department and she said they would replace the boots at no cost to me if I preferred that. That’s right: FREE! New ones like mine are around $140.00.

Despite their generous offer, I’m going to have new bottoms put on my old boots for $39.00. New boots might be nice but my old ones are like an old friend.

I would also like to add that my wife did some Christmas shopping while there and had $48.50 in merchandise. Check out gal said if she bought something more for at least $1.50, my wife would get a $10.00 gift card. That’s class.

Jolly

[Don Ay]

as my dad taught me you catch more flys with honey than you do vinegar
I too have always had good luck and service with Bean,good quality , fair price and service

[MarketHunter]

I stopped doing business with LL Bean when they changed the name of their famous "Maine Hunting Shoe" to "Bean Boot" so the yuppies could wear them.

Destry

[bamboozler]

Destry, they've got both the Maine Hunting Shoe and Bean Boots. They appear the same, but I understand a different compound in the rubber portion is used, the Bean Boots rubber is supposedly a little more wear-resistant...don't know if it's true, but that's what I've been told.

[loggy]

I had the good fortune to flyfish for stripers with a gentleman from Maine. He said he purchased a bag from Bean and decided later that he wanted another design. He went to the store and told them he wanted a different style. They told him that they were sorry that he did not like the one he had, gave him a new bag and he got to keep the old one! I wish they had a store in Idaho.

[linnm]

I am sure that some of you have visited the Bean Store in Freeport, Me. If you haven't and if you have a chance to do so, please take advantage of it. Great store with just about everything that you might think about or need for life in the outdoors--and, as a plus, there are actually people there that can help you if needed. The Bean philosophy survives!