OT – L. L. Bean Customer Service
Posted: Mon Nov 15, 2010 11:19 pm
Definitely off topic but thought I would share some good feelings with a recent visit to our local L. L. Bean store.
I have a pair of L. L. Bean Maine Hunting Shoes (Boots). Those are the ones they seem to be famous for: rubber bottoms with leather tops and lace up style closure with the metal speed hooks. I have had these boots for just about 40 years. I had the rubber bottoms replaced by L. L. Bean about 20 years ago for $23.00. After a whole bunch more miles on them, they will again be needing new bottoms.
Talked with a very nice gal in the L. L. Bean shoe department and she said they would replace the boots at no cost to me if I preferred that. That’s right: FREE! New ones like mine are around $140.00.
Despite their generous offer, I’m going to have new bottoms put on my old boots for $39.00. New boots might be nice but my old ones are like an old friend.
I would also like to add that my wife did some Christmas shopping while there and had $48.50 in merchandise. Check out gal said if she bought something more for at least $1.50, my wife would get a $10.00 gift card. That’s class.
Jolly
I have a pair of L. L. Bean Maine Hunting Shoes (Boots). Those are the ones they seem to be famous for: rubber bottoms with leather tops and lace up style closure with the metal speed hooks. I have had these boots for just about 40 years. I had the rubber bottoms replaced by L. L. Bean about 20 years ago for $23.00. After a whole bunch more miles on them, they will again be needing new bottoms.
Talked with a very nice gal in the L. L. Bean shoe department and she said they would replace the boots at no cost to me if I preferred that. That’s right: FREE! New ones like mine are around $140.00.
Despite their generous offer, I’m going to have new bottoms put on my old boots for $39.00. New boots might be nice but my old ones are like an old friend.
I would also like to add that my wife did some Christmas shopping while there and had $48.50 in merchandise. Check out gal said if she bought something more for at least $1.50, my wife would get a $10.00 gift card. That’s class.
Jolly